Bests & Worsts Reviews from Amazon

(This is the original review - please read all the way to the bottom for an update) Bought this micro SD card about 6 months for my smartphone. Stopped working all of a sudden. Tried it on my laptop and was not even recognized. Fortunately had all original packaing so very easily went to Transcend's website to get an RMA form. Shipped the product with the form, a few days later I get a package back. Well: they sent me the memory back with a little sticker pointing to a MICRO SCRATCH ON THE PLASTIC, BARELY VISIBLE WITH THE NAKED EYE. They sent a form letter with a check mark next to "physical damage to product" and a parapgraph quoting their warranty. I couldn't believe it. I was not even awre there was a superficial scratch evidnetly from normal wear and tear until they sent this thing back to me. I literally had to get my wife's reading glasses to find this. Then I decided to take a picture of it with a MACRO lense so I can show everyone here what it is but can't seem to find how to post a picture here (if interested send me a note or comment here and I can email you the pictures). I really really wish I could post the pictures here because you will literally fall on your behind laughing! Bottom line, Transcend is cheaper because they skimp on quality and look for anything they can hang on to to avoid honoring a warranty. Talk about buyer beware! Pay a few bucks more and get a reputable known electronics company to get your memory from!!!! UPDATE: Uploaded product pictures for your viewing pleasure (under product page, images) -------------------------------------------------- UPDATE March 29, 2012 >> Today I returned home from a trip and found a couple of things. 1) A phone message from the Sales Manager at Transcend and 2) An overnight envelope containing a brand new 32GB chip and a personal letter from the sales manager. From his writing, it was evident he was not happy about what had happened and surely not happy about how this was handled by the warranty/support department and indicated he had already followed up with them. So, Transcend did make it right in the end. It did take 3 full months and evidently the attention of this thread caught their eye. I have decided not to remove the original review becuase it is in the end the story of my experience, and even though it did end up right, it did take an internet 'rant' and months to call attention to this poor customer experience. I will soon give the sales manager a callback to indicate my appreciatino of his effort as well. I will say I have worked in product support for over 2 decades at a major software company and no support/warranty department is perfect. Others may and will run into similar issues with any other company - it is how you respond to the customer when problems happen that makes a difference, always. If you are wondering, yes, the attention of the Sales manager has made a difference in my opinion of their customer care and even though this did leave me with very little desire to come back as a customer, I will still give them praise for eventually making it right.