Bests & Worsts Reviews from Amazon

I really wanted to like this product. I bought it for myself as a christmas gift and was super excited to set it up since package theft has been an issue in our neighborhood. 1. The setup was fairly easy, took everything out of the box hooked up the base station and synced the cameras. First step was to download the mobile app and update the firmware. *firmware would not update via the mobile application, you would click update and nothing would happen. I had to login to the arlo account via my laptop web browser and then the firmware would finally update. 2. Post firmware update I set the cameras up in my desired locations (2 cameras for the front door and garage door both about 10 -20 feet from the basestation. Everything seemed to be ok at first then about 20 minutes later one of the cameras disconnects. I reconnect and this keeps happening it will stay connected for 5 - 20 min only then losses connection, only way to get it back up is to remove battery and put it back in. plugged in the cameras to ensure both batteries are fully charged, moved the camera right beside the basestation in case it was a range issue, swapped new batteries, reset the system numerous times and re-synced the cameras, reset my cable modem and router, etc. etc. Camera still would not stay connected. 3. I have a very technical background & wasted most of my Christmas day troubleshooting these cameras trying to get them to work. Finally contacted Netgear support only to waste another several hours of my time on basic steps like turn the power off and on. That was the extent of the technical knowledge the representative on the line could help me with. After 3 days of messing with the camera trying to get it to stay connected I give up and returned this faulty product. The fact that I have to monitor Arlo every 15 min to make sure it's still online left me with no confidence that I can trust this to actually monitor my home when I'm away.