Bests & Worsts Reviews from Amazon

I purchased these shoes about three weeks ago. I am very familiar with the Cohesion Series and I absolutely love these shoes. At the same time I ordered these I purchased two other pairs online from a different retailer because Amazon didn't have any others in my size. When all the shoes were delivered I noticed that the ones from Amazon had an entirely different insole, which I thought was very strange. When I tried them on it felt like I was walking on concrete. The insole was black and hard instead of gray and cushiony. I got in touch with Saucony and sent them pictures of both insoles. In their exact words "It appears someone inserted a different insole at the store where you purchased them". Unfortunately, they had no replacement insoles to send me. I am not a happy camper and am going to return them.