Bests & Worsts Reviews from Amazon

Most disappointed! First Pandora stopped working and I got an error code that said "The device doesn't support the current audio codec". Called Samsung and they did the remote thing. Had to do the system restart (meant putting my passwords all back in) and that worked for about 4 hours and then the error came back. In the meantime, the voice command stopped working and told me too many tasks were on at the same time - all I had on was the TV and never have gone into the other apps. About this time, Samsung calls me to follow-up with the issue and I told them it was not fixed. They went thru a bunch of things and decided I needed a service call to my home and they would call within 24 hours to set that up. Fast forward 3 days and I call Samsung back. To my surprise, they had marked my file "resolved" so they were not sending any technician out. I explained this was not fixed so we go thru the remote help all over again. Their final answer to my problems - there is a software update that this TV needs but it is not ready yet and I will just need to wait for the software to be available. Are you kidding me? I have paid for a TV and I expect it to work out of the box, not when the software is ready to be updated. Am returning and buying a different brand.