Bests & Worsts Reviews from Amazon

I don't usually write reviews but I just had to this time especially because I bought this unit because of all the great reviews. Like the others with one star reviews, after loving this unit and it working amazing for about 6 months, it started to dump water out saturating my carpet and then the suction was not working well enough to pull all that water out. Just got off the phone with customer service and they were not helpful as I wanted to return this unit and they instead expected me to take it in for repairs and they said it MIGHT be covered under warranty. UPDATE: Just got off the phone with Amazon - they are sending me a brand new steamer at no charge and having UPS pick up the old unit. Way to go Amazon - You rock!