Bests & Worsts Reviews from Amazon

I purchased Squared Trade's 2 year extended warranty for a rowing machine that I purchased from Amazon.com. After three uses the stitching on the foot pedal began to come apart. I called Square Trade to see what they could do for me and they did nothing. I spoke to a customer service rep (CSR) and I was told that any warranty issues had to be either handled by Amazon or the manufacturer. I told the CSR that on their page it says that the product is covered from the date of purchase. If you don't believe me, here's a link: B002OF8PXS Rather than helping me the CSR continued ranting about the fine print in the agreement stating that the Square Trade extended warranty comes into effect after the manufacturer warranty expires. But then I was told, by a different CSR, that the extended warranty coincides with the current manufacturer warranty. So which is it? I asked to speak to a manager and I was more confused then ever after speaking to him. I was told that the warranty does begin on the day of your purchase, but if for whatever reason the product is defective and still under Amazon or the manufacturer's warranty then it has to be handled by either party and not Square Trade. Square Trade's warranty isn't an extended warranty at all because it coincides with the manufacturers warranty. You cannot call the warranty extended because the warranty does not begin once the manufacturer's warranty ends. If you're thinking of purchasing the extended warranty, please think otherwise. From my experience Square Trade will make you jump through hoops when filing a claim.