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★☆☆☆☆
NOT MacBook Pro / Air Compatible!!!! Do Not Buy Until Fixed!!!
I bought this for my wife along with a new MacBook Air (2018) for Mother's Day thinking that an ultrawide usb c monitor and the MacBook Air were the perfect combination.
I was completely wrong. DO NOT PURCHASE THE U3419W & MACBOOK PRO/AIR COMBO WITHOUT READING the rest of this review!!!!!!
The whole point of owning a USB c monitor should be that you only need a single cable running from a usb c laptop to the monitor to carry the video / data / and power. This works completely fine with the MacBook Air until the laptop goes to sleep.
Once the laptop goes to sleep there is some kind of loop that happens where the monitor wakes up the MacBook Air, the MacBook Air plays a chime like it's just been plugged in, the monitor turns on but shows no signal, and then goes back to sleep. This loop happens every 1-5 minutes and you will see your monitor turn on and here your MacBook Pro / AIr chime every single time.
After searching the web I've found this to be a common problem on Dell's own support site and on Reddit. I recommended a friend go this route at the same time (he purchased a new MacBook Pro) and he reported the exact same problem. If you look on Dell's customer support site - they basically don't care about you if you own a MacBook Pro / AIr. They state time and time again that they don't check compatibility at all with Apple Laptops. This is insane and neglectful to sell a usb c monitor and ignore apple's usb c / thunderbolt 3 only laptops. At least on their website they also seem not to care that this is affecting people purchasing these $800 monitors.
Because of this one issue it renders the combination of the two products useless - unless you want to completely power down your monitor every time you walk away from it (at which point the MacBook Pro / AIr stops charging).
I've been on the phone with Dell customer support (they say there is nothing wrong with their monitor) and I've been on the phone with Apple customer support (they don't seem to know about this issue either).
If I can't get the two to work together within the return period I will be replacing this monitor. It's a super shame too, because this seems to be a really good monitor outside of this issue - but it's as if you bought a new car, and because you changed the tires, the car keeps turning on and off over and over again.
I'll be happy to modify this review if Dell could reach out and fix this issue. But as is, I would give it 0 stars if possible. Super bummed.
May 2019 · Electronics · verified purchase