Bests & Worsts Reviews from Amazon

according to people

272
people found this helpful, as of 2023
ranked #99,660 most helpful out of 571,544,897 reviews
★☆☆☆☆
Extremely Poor Build Quality: Lasted 18 Months
Purchased this unit in December of 2016. It worked wonderfully for about 6 months, and then started developing problems. The machine would make an extremely loud buzzing noise when trying to pull a shot, and the pressure would be minimal or non-existent. I troubleshooted it multiple times and would descale and clean it each time, and the machine would sputter back to life, only for the same problem to occur a few months down the road. In June, the issue occurred again, and this time no amount of troubleshooting, cleaning, or descaling worked. It would appear that the solenoid valve had failed (according to my admittedly amateur online research), and Breville wanted over $200 to fix the issue as the warranty was only valid for 1 year. Thankfully, we had purchased an extended 3rd party warranty on Amazon and were able to recoup the original cost of the machine (minus the cost of the warranty), but this entire experience has left a bitter taste in my mouth about Breville products as a whole. I'd recommend doing a little more research and purchasing a more robust espresso machine and a separate burr grinder, as I am now in the process of doing.
August 2018 · Home and Kitchen · verified purchase
the product in question
Breville Barista Express Espresso Machine, Brushed Stainless Steel, BES870XL
4.6★ · 21,827 ratings, as of 2023
worser bester