Bests & Worsts Reviews from Amazon

I wanted to like this product - I really did. It's a pretty case, the screen looks great, and the feature set is impressive. But the software and documentation problems are maddening. There is PC software that you install to control the frame and load photos, slideshows, etc. This software is frustratingly buggy and never worked for me. It gave several error messages on installation; after finally installing fully, it couldn't find the frame on the network. The screen displays an error message referring you to the manual, the manual refers you to a web FAQ, and the web site points you back to the manual - kind of an amusing tail-chasing exercise. After uninstalling and reinstalling, temporarily disabling my firewall, etc., I tried their live chat support, but the technician's script evidently extended only to the most basic things that I had already tried; and when I suggested that there might be a software problem he got argumentative. There doesn't appear to be any kind of "advanced" tab in the software for example to manually enter an IP address and troubleshoot problems like this, so in some ways I sympathize, all the tech can do is advise you to reinstall the software and then he may not have anything left up his sleeve. The frame did connect to the Internet and display my Kodak Gallery albums. So if that's all you want it for then I'd recommend it. But if you intend to use any of the advanced features, in particular controlling it wirelessly from a PC, it's a roll of the dice whether it will work for you. The one thing I would say from my experience with it is, if the software on the PC doesn't come up 100% clean and connect to the frame perfectly on your very first try, put the thing back in the box right away and give up, it's not worth hours of futzing with.