Bests & Worsts Reviews from Amazon

This blender is supposed to be the best on the market, but dealing with Vitamix customer service has been an absolutely horrible experience. The blender was delivered with a leak at the base of the cup, rendering it completely unusable. Because of the company's warranty, I contacted Vitamix for a replacement cup. The customer service representative guaranteed a replacement cup would be shipped out to me right away. I chose to contact Vitamix again after one week as I had still not received a shipping notification for the new cup. The representative apologized and ensured me a new cup would be sent overnight. Again another week passed and I received nothing. It had now been over two weeks and I was still unable to use this extremely expensive product. I called Vitamix a second time and refused to hang up until I received confirmation the replacement cup was actually being sent out. It was shipped the following day - with ground shipping (so much for overnight). By the time I received the cup it had been over three weeks since the company had agreed to a replacement. I finally had the opportunity to use the blender and (non-leaking) cup to try to blend some fruit and water. I set the motor speed to a very low setting at instructed and within ten second the blender shut off. Again I repeated the process and again the motor cut out after several seconds. I once again contacted Vitamix about getting a replacement blender. By this point I had no interest in fixing the machine and simply wanted a clean slate. They refused to send a replacement, offering only to repair it. I was instructed to send the machine back in its retail packaging as to protect the blender as best as possible in transit. It took another 2.5 weeks for the blender to be repaired and returned; though they had taken the retail packaging I had sent away, leaving me with a plain repackaged cardboard box. It had been almost a month and a half since sending the blender first in for repair and I had still never been able to use it. I told the representative that I wanted the blender returned and that I did not trust the product. They refused to take it since I no longer had the retail packaging - the retail packaging they took away from me! After breaking down on the phone they agreed to send me a brand new machine if I sent the old one back again. I was promised the replacement machine would come in retail packaging and be brand new. I again paid to send Vitamix the blender and finally a week later the replacement just arrived. The replacement is a cheaper reconditioned model in a repackaged box. Vitamix has been a horrible company to deal with at every stage of this process and I wish I never chose to purchase this product. I urge you to reconsider before spending such a large amount for this blender. I do not know if the quality of their service has dropped in recent years, but I would rather buy a cheap magic bullet from Walmart than deal with this company again.