Bests & Worsts Reviews from Amazon

I have been researching "real" Cinnamon for its health benefits for some time. I purchased Ceylon Cinnamon a while back from a different vendor and I was blown away by the quality and difference in taste. I couldn't remember who I bought my original product from and I figured I'd give Terrasoul a try. After all, it was organic and "lab tested for authenticity". I knew something was off, immediately after opening the bag. Typically, Ceylon Cinnamon is light brown and very fine ground - like the dust comes out of the package and the very fragrant scent fills up the entire house. Not on this one. It look like standard Cassia type. Maybe there is a little Ceylon in there, but it seems adulterated. The taste is way off. It almost has fishy taste. Very disappointed and also concerning. It also comes with a PROP65 warning, since I live in California. So I contacted customer support by phone asking for their test report for the authenticity as well the contaminants report for heavy metals, such as lead and cadmium, which do occur naturally in food. Plants take these up through the soil as trace elements. However, some countries add lead chromate pigments (yellow) to turmeric and other spices. (Yes!). I wanted to make sure this product is legit and that I am not exposing me and my family to unhealthy levels of heavy metals etc. I was promised that the reports would be emailed immediately to me. I waited for two days with no response. Then I contact customer service via their website. Same deal, I was promised a 24-48 response and nothing. After another follow up, I was told that it would take up to 10 days to get me the information from their quality department due to their backlog. 17 days later still no response. Really, to email a report that is readily available? Two mouse clicks? I also got suspicious, because I noticed that their Cinnamon is no longer listed on their own website for purchase. However, it is being sold via Amazon amongst their other products. I asked about it and their answer was that the Cinnamon does so well on Amazon that they decided to take it off their website. That doesn't make any sense, since their profit margins would be much higher selling it on their own site. So I am wondering if they are just trying to get rid of their remaining inventory due to issues with this product. I will definitely not purchase any products from that company again. They completely broke my trust. Not sure what they have to hide.