Bests & Worsts Reviews from Amazon

The short of it is to say that I've been unable to use this device no matter what I try (I'm tech savvy, and have tried LOTS of things). The software continues to insist it cannot be recognized. I've followed Elgato's help page regarding camera privacy settings in Windows 10 to no avail, in addition to uninstalls, restarts, deleting drivers and letting Windows find them (goes to a page which won't even open). I've reached out to Elgato via email, because their CS lines aren't open when I need them to be. Based on the other 1-star reviews here, I'm going to guess that there's no work-around, and I'll be offered a warranty refund; you know, because that makes this giant waste of my time okay. WHERE are all the 5-star reviews coming from? WHO are these Windows 10 users who use this successfully and daily? A few minutes online hasn't turned up any for me, and there's usually one supporter in the fold who likes to scream about how dumb the rest of us are for not getting this to work. This is not the first time for me with Elgato either. I bought a game capture device on my old laptop, and it tried to kill my machine ON TOP of not working at all as well. I should have known better than to trust this high Amazon rating, as the other product was rated as phenomenal as well. Apparently I really needed to learn this lesson twice. WHAT YOU SHOULD KNOW: This company does a great job of hiding the negatives and troubles users encounter. Their marketing is top notch, so you'll want to buy this. If you're on Windows 10, please don't; at least not until you can find an article somewhere they've written which assures Windows users that the latest troubleshoot works. They post help articles which they're fully aware don't fix the problem, and they bug people who write poor reviews (based on my previous purchase & review experience) to no end; clearly hoping they'll remove the review once they have their money back. Run. Run very, very far from this company. Am I upset as I write this? Yes. Is it making me blow things out of proportion? No. It's extremely rare that a serious company will fail you twice over the course of only two product encounters separated by YEARS. But this company has offered me exactly that. I'll be sure to post a comment or update to the review if I actually get help; by which I mean a product which functions as advertised, not a refund.