Bests & Worsts Reviews from Amazon

Quick background info...we purchased nearly the entire August lineup in April 2016 for our vacation rental home...the lock, connect, and this keypad. Also, people really need to wait to write reviews. A couple of days is not enough time to evaluate something like this. Long-term reliability is where it counts. Within a few weeks your five-star review will come crashing down to reality. This keypad cannot be remotely accessed via August Connect. i.e., you cannot add, delete, activate, deactivate, or modify codes in any manner. Supposedly an update is coming for this soon. I'll believe it when I see it, especially considering the Connect on it's own does not work 99% of the time for remote access. This was the primary reason of purchasing this system for us, as we wanted to remotely access and change settings. Our rental home is located in a different town hundreds of miles from where we live. Major bummer for us. Also you can't see keycode activity unless you have the "Home Kit" lock. Had we known this we would have purchased that lock instead of the standard lock. On top of this, there was a software update that totally killed battery life. After the update this thing eats batteries in about 10 days. Our cleaner has been changing out the batteries every week for us for each new rental. What a waste. We would simply return everything but Amazon only has a 30-day return window. So, now we're stuck looking for different refund methods. The whole August system was marketed as a smart lock system that could be remotely accessed from anywhere. As it stands, that is simply wishful thinking at best, and deception at worst. It's like August has never even used the products they sell, because if they did, they would see HUGE issues with functionality. I feel seriously misled. Had I known these limitations I never would have purchased. I don't want to be a Beta tester of a product, which is exactly how it's been. I've noticed that some of their marketing material has changed since our purchase, clarifying many of the issues and limitations we have encountered. About the only positive thing I can say is that their phone support has typically been very friendly and helpful. However, they can only do so much before you realize the product(s) simply doesn't work as advertised. It's laughable that they partnered with Airbnb. This system just does not work in its current form. The lock by itself I would probably give 3-stars, it seems to work ok most of the time. But the connect and the keypad get zero stars. I can't believe we spent almost $400 dollars, have no functional lock system, AND are looking at the possibility of no refund. We'll be back to our rental house in about a week to hopefully install a new update that will fix most of the issues. If that update doesn't work as promised we'll be removing the lock and throwing it in the trash if we can't get our money back. Beyond frustrated!