Bests & Worsts Reviews from Amazon

I have bought Brawny for years and like this tear a square option. However, their quality is ridiculously bad all of a sudden. The rolls are not tearing along the perforations as they are designed to do (and which they’ve done previously) and there is little more annoying than yanking your towel off the roll on the counter only to have it all come unspun or to rip in some random place. I pay more for this brand than others and expect quality. I called Georgia Pacific (manufacturer) and also emailed them. I eventually got an email back with a case # asking for many specifics including UPC codes and proof of purchase which I provided in a response email.....never heard back. A month or so later, I got a call back from my previous voice mail to them, with different case #, asking that I call back. I called back and referenced the case number exactly as they requested and, again, never heard back. Today, many weeks later, I got a form letter in the mail with a coupons for a free 6 pack (I purchased a 16 pack) up to $7 value. And of course, there is no 6 pack option on amazon (where I purchased these) for less than $7, not to mention that it does not solve my complaint about the other 10 rolls in the 16 pack I originally purchased. I would say, terrible quality, absolutely non existent customer service and an ultimately closed case on their end with a mailed coupon that does not even reimburse the quantity indicated on the coupon, meaning they want me to pay more money for the privilege of purchasing their defective and terrible quality product. And as a consumer, I will always give my business to those companies who demonstrate a value for their consumers. This company was not interested in a consumers experience with their product so they could correct some production line error. Rather, they just wanted to send a form letter and some cheap generic coupon. Sorry to tell you Georgia Pacific (Brawny), but Proctor and Gamble will get my next order....shame on you, taking advantage of people during a pandemic with shoddy, overpriced garbage!