109
people found this helpful, as of 2023
ranked #244,541 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Dysfunctional device, terrible support
UPDATE 6/1/2019: I've never hated a device quite as much as I hate this mouse. I seriously never want to buy another Logitech product again. I sent in my mouse and power play pad, and they sent me back just the mouse. I politely asserted that I sent in both, and the should have known that. They did, eventually, send me my PowerPlay pad as well. All-in-all, it took me two months to get my RMA completed. The new devices had THE SAME PROBLEMS as the original ones. Now, after 4 months, the mouse left-click is double-clicking when I only single-click about 50% of the time. You can just imagine the havoc this is causing. I've only put up with it for this long because I spent so much money on this POS. This thing is going in the trash - it's not even worth the time to RMA again.
I bought the 903 with the power play mat because a wireless self-charging mouse is just cool. I couldn't be more disappointed.
There are constant connection issues where the mouse disconnects for 500ms at random times, which is just awful when you're in a game. Happens once every 5 minutes or so, sometimes 5 or 6 times a minute. The lights on the mouse and powerplay mat change erratically. Even when I turn them off, they turn back on. It's very distracting to have my mouse flashing bright red and constantly rotating or randomly changing to different colors.
I contacted logitech support via IM and all they seemed to be able to do was send me links to KB articles. Thanks, but I can google. What I needed was help with my device. Is this a common issue? There seemed to be no expertise at all - just people reading from scripts. I expected more from a premium $200+ mouse and a company like Logitech.
E-Mail took > 2 days to come back, and the first time I submitted a request, I received an automated apology that my request had taken more than two days to respond to. 2 days later, I received another e-mail that my request had been closed. I opened ANOTHER request and received another link to a KB article about connection issues. Very, VERY frustrating.
I went with Logitech this time instead of Razer because Razer software tends to be a major PITA. I jumped right out of the frying pan and into the fire here it seems. I do not recommend this device.
September 2018 · Video Games · verified purchase