Bests & Worsts Reviews from Amazon

I really really wanted to rate this 5 stars but I simply can't for a reason I will explain at the end. First, this machine is amazing. It has given me back so much time that I was spending on floors and does a better job than I was doing before anyway. With 5 kids, this little guy (I call her "Monica") keeps floors clean and crumbs away 100% of the time. The best part is setting Monica down to clean before going to sleep (she goes beneath beds and dressers) and waking up to a sparkly clean floor. Why can't I rate it 5 stars? Because tonight (at 1am) it caught fire. I woke up in a panic to the smell of what can only be described as burning hair and melting rubber. I freaked for a second because the smell seemed to be coming from inside the mattress, but no. Monica had caught fire underneath my bed... With me sound asleep. If it sounds like the stuff of nightmares, believe me it was worse than it sounds. There are scoarch marks on my floor, but really the only thing I can think about is the fact that sometimes I have her do a room while I go grocery shopping or sometimes I'll have her clean the kids room at night instead of mine. I have contacted tech support without much response and will update my review according. Tl;Dr - I would not recommend this product to anyone until its safety has been affirmed.