Bests & Worsts Reviews from Amazon

I ordered this mixer to replace my small 4.5 kitchen aid that i've had for 8 years. To my dismay the first day i used the mixer it was making a LOUD squeaking sound. I figured it's new, perhaps it needs to break in a little. On the second try we were making cookie dough & the squeaky sound was still there louder than ever! My husband said it probably needs a little lubrication , i call kitchen aid & ask, so we continued making the dough until almost done the motor started smoking filling the area with smoke we quickly turned it off & unplugged it because we tough it was going to cause a fire. 😡 I didn't waste ANY time requesting a full refund, which in actuality was the only positive outcome to all this. Amazon had UPS pick up the very next day & refunded my money seamlessly. It's just unfortunate the mixer was a dud & grateful there wasn't a fire.