Bests & Worsts Reviews from Amazon

Just got this in anticipation of a long haul flight we'll be doing in a couple of months. My first impression is that it is going to be a great help while waiting in the airport lounge. My 2 yr old doesn't have much patience. Note: the images I've attached are of the annoying plastic wrap that the case comes wrapped in. The wrap was applied to the molded hard shell case before the case was put together. It is really difficult to remove. I didn't even notice that there was plastic wrap on it to start with. My toddler started playing with it and dinged the wrap. I wondered why the case had gotten damaged so easily, then noticed that there was plastic wrap all over it. Once I started peeling it away, it became a nightmare to deal with. It is very thin and tears easily, but it's built into the case, so I'm going to have to try to take the case apart to get all of it off. It looks awful. Some parts of the case are difficult to get to. They really should not have left the wrap on the case before building it. Crazily, the case comes with a storage bag to keep the case from getting dinged. A dust cover if you will. They could have just removed the annoying plastic wrap and put the cover on the case for shipping. I would have given this product more stars if it weren't for the annoying plastic wrap. I'll update the review after we've traveled with it. Update (3/30/22: I couldn’t remove the plastic wrap, so tried to return the case, explaining the fault. The seller has refused to return or refund the case unless I remove all negative comments about the product. Very poor customer service. Update (5/2/22): I am flying Virgin Atlantic, and this case doesn't qualify for carry-on. The case is 9" thick, but due to the handles and foot holds, it is actually 13" thick, and is not going to fit in the hand luggage checker. I'm measuring the whole thing, without main handle extended at 13 x 18 x 21.5 inches. Virgin Atlantic carry-on limit is 9 x14 x 22 inches. So it's too big in all three dimensions. So, I'm throwing this thing away now. The company won't pay to ship it back and won't refund me unless I remove this review. But I'm not going to do that because I don't want anyone else to go through this too. If they made this thing smaller, paid attention to quality control and had decent customer support, it would be great. But they haven't done that. So oh well.