Bests & Worsts Reviews from Amazon

Let me start out by saying that I was thrilled with the look and quality of the first Rivet couch I received back in May, the 74in loveseat. I eagerly awaited the day when the 86 in couch would be back in stock as it went out of stock for several months and ordered the larger couch as soon as it became available. Both couches shipped well and were easy to assemble. Unfortunately, the leather on the second couch is clearly inferior to that of the first couch. It was rougher and seemed a bit thinner even when I first received the couch in early August of this year. It is now just 2 months later and there is already a spot starting to wear in the seat of couch. We are not rough on furniture and do not have any pets. There should not be any visible wear on a couch in this short of a time period. Our other leather couch is from Ikea and still looks brand new after 5 years. I suspect this couch will need to be replaced within a year or two, which is a shame because it looks beautiful. Edit: I'm subtracting another star due to Amazon's absolutely abysmal customer service for Rivet items. I attempted to contact customer service regarding the 1 year warranty this couch is supposed to come with. I was re-routed to several different departments and no one seemed to know how to obtain warranty service for the sofa. I eventually spoke with a manager who told me there wasn't anything further she could do on her end but all would be sorted out if I emailed warrantyquestions@amazon.com; Their reply was,"We looked into your recent request for a copy of the manufacturer’s warranty for Rivet Tufted Mid-Century Leather Sofa, but we haven’t been able to locate (it). You may also want to contact the manufacturer for more information" Rivet is a subsidiary of Amazon so I’m seemingly stuck with a defective couch and no recourse. Badly done Amazon. Edit 12/2018: I'm adding a star back. After several additional attempts to contact Amazon about the defective couch, I eventually lucked across another manager who facilitated the shipping of a new replacement couch and the pickup of the old “defective” couch. Unfortunately, it was clear when I received the replacement couch that it had the same rougher leather as the “defective” couch it replaced. The main issue appears to be related to the fact that the top grain leather is untreated and unfinished, which makes it very susceptible to wear and tear. The replacement couch has now been in my living room for almost 3 months. I’ve taken a number of steps to prevent any damage from occurring to it, including laying a blanket/cover on the seat the majority of the time. I’ve conditioned it with several coats of leather conditioner and preservative, which has helped make the leather more supple and has given the sofa a better overall color. Thus-far, the couch is holding up ok. I’m planning on coating it with a resoling finish in the near future and will update this review afterwards. I suspect that the extra work will help the leather hold up better in the long run but this is still significantly more work than I was expecting to have to put into my furniture.