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I purchased this case February 23, 2013 and didn't use it until my cruise I went on April 28- May 2. The case broke while I was on my cruise. I emailed warranty support at LifeProof and was informed that this case is counterfeit and they know by the serial numbers located in the inside of the front and back of the case. Here is the email I received from Lifeproof: Unfortunately, I have to inform you that the serial numbers you have provided belong to a counterfeit or fake case. Genuine LifeProof cases have two serial numbers inside that are unique to that case only. Our serial numbers are never repeated. We have received quite a few inquiries from customers with these exact serial numbers, which verifies that this case is a counterfeit. Due to this ill-fated situation, we are unable to offer any warranty assistance. Without a genuine LifeProof case, there is no genuine LifeProof warranty. I apologize that you are experiencing this situation, but I would still like to assist you! We ask that you contact the original seller of your product and request a refund. If at all possible, leave feedback with your seller and post a review, informing any other potential customers of your experience. This will ensure that the amount of counterfeit LifeProof products sold decreases and avoids additional purchases of simulated cases by other innocent customers. I hope this clarifies and answers any questions you may have regarding our inability to offer a replacement at this time. We are doing all that we can to cease the sale of counterfeit products and your help is greatly appreciated! Please go to [...] to report the place of purchase and seller that you got your case from. We are committed to providing you and all of our customers with the highest standards of service in the industry. If you have questions, please don't hesitate to call our "Customer Service Department" at 1-888-533-0735. Thank you and have a great day! LifeProof is powered by NetSuite -- One System. No Limits. Update for Case #102946324 - "Warranty/Returns - iPhone 5 - Visible Damage"