Bests & Worsts Reviews from Amazon

This is just terrible, I bought this thing a couple of months ago because I have had good luck with Netgear for years. A couple days ago, it just stopped working, it would not connect to the modem, even though the IP address came through. I swapped out my identical AC1750 from work and it worked fine. I took this one to work and tried to troubleshoot it included resetting it to the old firmware, updating the firmware again, etc. I already have 2 hours of my life invested in this thing when I called up to get an RMA to return it under warranty. I talked with "Ann" who was so hard to understand between the accent and the awful equipment her employer gave her we could barely get the serial number down. (Not her fault, she was very nice) Despite having all my information from the case number I received online, I had to go through all those hoops again. Finally, she said I would need about an hour to go through their troubleshooting script before she could issue an RMA. She started to describe what the lights on the front do and I just stopped her. Seriously Netgear? I am sending it to you at my expense, worst case it is fine and you send it back. If I spend an hour at work going through a completely worthless troubleshooting (Did you try turning it off and on again??) script, I have lost enough billable time that it makes more sense to just buy another router. It is clear this is set up not to help the end user but to frustrate you enough that you give up. Well, I am giving up on Netgear. After years of telling everyone how great their products are, I am definitely changing my tune. So not only have you lost a customer but also an advocate. If you buy this thing, be aware it has some documented issues already and that Netgear is not interested in good products or service anymore