Bests & Worsts Reviews from Amazon

Here is what you can expect if you have any problems and need to deal with customer service….The carry bag was completely missing one of the backpack straps, clearly a manufacturing defect, rendering the bag useless. These paddle boards are heavy and carrying it to and from your car to the beach without the backpack straps is not practical. They said they would send a replacement bag but wanted me to remove my negative feedback which I was hesitant to do until the issue was actually resolved. The replacement bag did not come. I had to follow up, then it arrived. The replacement bag had the backpack straps but was smaller and only had one opening on the top (like a laundry bag) whereas the original could be opened similar to how you unzip and flip open a suitcase lid which is way easier when packing one of these huge, folded boards into a bag. Also the replacement bag did not have any accessory pouches like the original defective bag did. I let them know the replacement bag was different than I what I originally received, sent them photos and they said they would "mail the bag again." But again they wanted me to delete my negative feedback based on their offer to resolve the issue and not on the issue actually being resolved. This is when I realized that once you remove your feedback you cannot repost any feedback. I let them know that I realized this point about how feedback works, and that I would remove the feedback after receiving the bag. In their response they accused me of using the feedback as a bargaining chip and they would not send the replacement until I removed the negative feedback. No irony in that accusation…At this point we just returned the whole thing, and since the initial return period passed we had to pay the restocking fee.