Bests & Worsts Reviews from Amazon

I don't write a lot of reviews but I feel I should write this one. I didn't like the massage chair and asked to return it. They requested that I take pictures of what I didn't like before they give me permission to return And now that I have sent the pictures in, the have yet to let me know I can return the chair. For someone like me who runs 2 businesses, this is a hassle I don't need when returning things to Amazon. This is clearly the seller's attempt to make it as inconvenient as possible to make the return. I normally would not mention the seller's behavior in my product review, but you can only get this product from this seller, so they are inherently intertwined. But now on to the massage chair... Aside from it being much lighter in weight than my last one (which I believe was an Earthlite), it is a terribly designed chair. Please watch the video for clarity on these points... - The support for the hand rest is sharp and must be wrapped in order for it not to break the flimsy carrying bag - The chest pad is attached to the chair. My old one was attached with velcro so could be moved easily. - The parts don't move easily, especially the chest pad - The chest pad interferes with the adjustment of the face cradle, so you have ask your client to sit back while you adjust the face cradle, guessing if it actually fits them, and then have them sit forward to see if you are right. If you are not right, you must have them sit back again and lower the chest pad. -The chest pad blocks one of the knobs for the face cradle, so you always have to lower it in order to adjust the face cradle. This slows the process down considerably - I could not remove my powdered mineral makeup from the face cradle. I tried out the massage chair the first time I opened it and my chair cleanser (which always removed the makeup from my old massage chair) would not remove the make up. Since the company asked me to send them photos (though they would not accept more than 10 MB when I tried to email them (so resizing added another step to the process), I made a video review. I hope this review helps you. Seriously... I usually don't bother reading 1-star reviews because I usually think someone is just ranting, but if I had known about the design flaws in the massage chair and that the seller would hassle me if I wanted to return the chair, I never would have bought it and I think that gives this 1 star review value. BTW, the design flaws slow down the process of settling your client into the chair (in my case, it was my neighbor that I attempted to work on) and it makes you look like you don't know how to manage the chair. Also, because parts like the chest pad are hard to move and you kind of have to yank them, it makes you look unprofessional because the chair is clearly a piece of junk and does not functuion properly.