875
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ranked #13,390 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Dangerous flaw and not built to last
UPDATE: I am updating this review after discovering a dangerous flaw with this kettle. The kettle is supposed to shut off automatically when it boils, and it usually does, but every couple of weeks it just doesn't, and just continues to boil, even though all lights are off. Luckily I've been home every time this has happened, and so I unplugged it to turn it off. Even lifting it off the base doesn't turn it off, as it just starts boiling again when you put it down. If it was left like this, the water would all boil away, and since the kettle thinks it's already off, I'm not sure what would happen at that point. It has a feature that turns it off when there's no water in it, but that works when its on, and I'm not sure if it would work when it thinks it's off. I reported this to Cuisinart customer service but other than offering me a 20% discount on a new one, didn't seem to be too concerned.
I had high hopes for this kettle, as it had some features I wanted, but in usage its not all that great, and the durability is poor. The first issue was the warning sound it makes when it boils, a critical feature. Its pretty much inaudible, 3 beeps from a circuit board mounted device that can't even be heard over the boiling water its so quiet. Since it auto shuts off once boiling, you end up walking over to it to check on it, and then have to restart it and wait for 30 seconds as it reboils. As well, all the lettering from the buttons wears away within a few weeks, and now my lid has failed, and won't open when I hit the button, so I have to pry it open with my fingernails. The lid can't be removed for cleaning inside. There is also some kind of dark stain on the bottom of it even though its only ever had tap water in it. Not sure what this brown stuff is but given all the other issues, this is not a kettle I would recommend, and now I have to buy another kettle after spending a lot of money on this one. I have Milwaukee power tools that cost less and have a 5 year warranty, so I'm not sure why Cuisinart can't do a little better.
January 2018 · Home and Kitchen · verified purchase