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ranked #179,895 most helpful out of 571,544,897 reviews
★☆☆☆☆
Onkyo will spy on you. To protect yourself, avoid all Onkyo products.
This was my fourth Onkyo Receiver. With this new TX-NR787, I found that at every power-on, you MUST respond to Onkyo’s Privacy Statement dialog box. - - - - - - - - - ("Onkyo may collect information about your product usage.") This new practice proves true for ALL current Onkyo receivers per Onkyo Customer Support. You must move the cursor from the default “Accept” to “Not Accept” for each power-on to avoid collecting your usage. There is no method to permanently Opt Out. Onkyo Technical Support verified this practice. If you, or someone else turning on the receiver, inadvertently fail to move the cursor, to "Not Accept," you have agreed. Your opt out choice will never appear again. You are now spied on. To restore the “Not Accept” power-on option, you must initialize the receiver and repeat the hours-long setup process. No current Onkyo AV receiver allows persistent opt out. Onkyo states: “We truly care about our customers and our product.” Nevertheless, Onkyo Customer Support confirms that customers frequently want a way to avoid the above policy, yet corporate management will not provide a permanent Opt-Out. I must therefore return this unit and purchase another brand receiver from a company that does "truly care about their customers." To maintain your and your family’s privacy, I suggest that you avoid Onkyo products.
July 2018 · Unknown · verified purchase
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