Bests & Worsts Reviews from Amazon

I purchased the cordless WORX lawnmower in June and by mid July it would not start anymore. The battery was fine, so I assume it is the engine. I tried to contact WORX via their email, but the reply stated something to the effect that due to high volume they were unable to respond to my email. So I called. And due to high volume I was prompted to leave my return phone number and they would respond by next business day. OK, so they did respond next business day. However their customer service was poor. I was responded to with quite a few "uh-huh, uh-huh, yeah". Very annoying for an engineer who knows the battery is charged and the item is defective. The nearest "authorized service representative" is 40 miles away and is only open the same hours I happen to work - you know 8-5, Monday-Friday. So as soon as I can take time off work, I will be loading the lawnmower into my car and taking the hour there, hour back trip. I was already forewarned there is a two week waiting period before they can get to my unit, even if I call ahead (first come, first serve). So I might get my lawnmower back by the end of summer. Good thing I kept my gas-powered lawnmower! So in summary, beware if you actually have an issue and have to deal with the warranty. Both the help desk and the authorized service representatives are not customer oriented. :-(