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Disappointed with technical support and features at synchrony
I am so far disappointed with the technical aspects of the card and bank.
Initially, I was disappointed that synchrony does not support OFX (Open Financial Exchange) online banking protocol, which would automatically download transactions into my money management program.
So oh well, the next thing is to export to that format and just import to the money management format.
So okay, when you look at transactions, there is no way to export transactions. There is text that you can export statement by statement. I am new to the card, so actually have not gotten my first statement yet to test that. There is no information on what that means and whether the intention is to export to OFX.
So I talked with synchrony and they have NO ONE, not even a technical group, that can help me or give me information. The (second) person I talked to said, "yeah, I think that's what it means."
So I will see what happens when I get a statement. If it doesn't export to OFX, I guess I will cancel the card. Not going to type in transactions. Maybe I will be happily surprised, and even though no one could actually tell me so, it does export to OFX.
What kind of bank doesn't have anyone that can talk intelligently about downloading to quicken (OFX) format? I was hoping I could download transactions into my money management program as the transaction happens, but that doesn't
January 2017 · Unknown