216
people found this helpful, as of 2023
ranked #143,191 most helpful
out of 571,544,897 reviews
★★☆☆☆
Not particularly responsive customer service.
Fjallraven.. I'll be willing to bet that the US branch for this brand will be dead sooner than later. The clothing is nice but not $150 nice for a pair of pants. The fabric is great. I have a few garments by Fjallraven. However it seems that they have fallen down the way of other giant clothing brands and sold out to make money. Everything is made in China and in Vietnam. Not a single garment is Swedish made. Customer service is bad. I got a pair of pants shipped to me that was missing an entire button. The top was there, but nothing to snap it to. Had this been another outdoor outfitter, I'd call them and it would be instantly replaced. Fjallraven wants me to send them the garment at MY cost, then they will repair or whatever they do and send it back.. So you're saying I have to pay to get it fixed?? Didn't I already pay to buy the product?? Shouldn't YOU have quality checked them prior to shipping?? Yeah.. That's what I thought. Not buying any more Fjallraven clothing. I'll go back to my other reputable foreign made brands.
The attached photo shows the missing male side of the button.
