Bests & Worsts Reviews from Amazon

A few hundred dollars spent, 90 minutes of condescension, 2 hang ups, and long processing times is all it takes for you to not have a Christmas tree this year. I ordered the 6.5ft unlit classic blue spruce, and when fully set up, stand and all, it came in a whopping 5'9". Nine inches may not sound like a lot, but it's the difference between being over my head or under my nose (not to mention being Division III vs. starting NBA). Call customer service. Hung up on. Call back and after 50 minutes of dismissive arguments, I'm told that it may only be 69-in. based on "my system" (you know, the Imperial Measurement System), but tough because every tree listed at 6.5ft (78-in.) will measure that tall. I'm also told the Federal Trade Commission and Truth and Advertising aren't really a thing, and if they were, they wouldn’t care. He knows, he was a paralegal. My options are then spelled out: 1) Deal with it and keep the wee tree. If I don't like it, donate it (I'm not kidding), but there would be no refund 2) Get a refund, minus an exorbitant shipping and restocking fee for their labors in deception 3) Return the tree and get a credit to spend more money with this provenly deceptive company and get a bigger tree. He recommends a 7.5ft tree, because that might be 6.5ft according to my (and the rest of the U.S.'s) system of measurement. Oh, and I certainly won't have it for this Christmas. At this rate, maybe I'll have a St. Patrick's Day tree. Over the course of this conversation, I asked to talk to a manager 4 times. Manager request 1: My manager is busy. Manager request 2: It could be a while. Your time is valuable. You don't want to wait. I'd call back. Manager request 3: Ok, I'll go ask. (On hold again.) He doesn't want to talk to you. Manager request 4: Fine, you can wait. (Put on hold for 30 minutes, hung up on.) Call back and fight my way through to a manager (after another wait period). Manager picks up and swears his employees would never confirm this deception (they did, repeatedly). And ultimately, Amazon should return my tree. Despite their listing false information, it's not their problem.