Bests & Worsts Reviews from Amazon

Ethernet ports mounted poorly. Not secured so when you attempt to push a cable in to them, the ports fall back into the unit. I've had to attempt my own repair to make it usable. I pulled the ports forward using needle nose pliers and a pick, then tried to re-secure them. It's working for now, but any attempt to remove then attach ethernet cables is extremely difficult, and the ports remain loose. I discovered the problem 31 days after purchase, so not sure if Amazon will help out or not. Haven't heard back from my request yet. I could not recommend this UPS when something so simple can't be done right. I will next try a warranty claim through CyberPower if Amazon does not help. If I had to buy again, I'd go for Tripp Lite. UPDATE: 9/15/17- After power outage, the second unit I purchased will not remain on. Contacting CyberPower. Waste of time, and both units disappoint for different reasons.