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110
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ranked #242,733 most helpful out of 571,544,897 reviews
★☆☆☆☆
RIP OFF & POOR QUALITY CONTROL at the customer's expense...
I just received my latest order, and everything seemed okay at first. The cylindrical tin was the right product, Vanilla Almond Tea, but when I opened the tin and was anticipating the now very well recognized aroma of the tea, I smelled something completely different and foreign. I still had a tin from my last order which I opened up to see if somehow my sense of smell was beginning to fail me, but a side by side comparison let me know that I was correct in smelling two completely different tea's, and I could also see that the tea bags contained different teas. The original/previously purchased tea bags had much darker tea enclosed, where the recent purchased tea bags had obvious lighter colored tea leaves/powder inside. So, obviously and unfortunately, I can only assume that somehow the specific batch was goofed up at the factory and they put the wrong tea bags into the tin containers for Vanilla Almond. Whatever this tea is, sorry guys, it's definitely not vanilla almond and it's horrible. I paid over $10 for a product that I'd come to expect high quality from that initially made it somewhat worth it to pay a much higher price than your average black teas, but to pay that kind of price only to have the entire tin be the wrong tea, and then it be not even palatable... well, sorry, this was the second mix up for one of my orders by the company, and it's just an indicator that they either have very poor quality control, or they have none at all when it comes to packaging their products, and therefore, very low regard for their customers. UPDATE: When I compared the ingredients on the tins, there HAS been a change - the previous version contained black tea, natural vanilla and almond flavoring, and actual vanilla bean and almond bits. The newer version no longer lists vanilla beans and almond bits in the ingredients! So what the heck are we paying the same expensive and high price for? It's no longer the same product and definitely beyond inferior taste/flavor, aroma, and quality. and I'm very, very disappointed and won't be ordering from them again.
September 2018 · Grocery and Gourmet Food · verified purchase
the product in question
The Republic of Tea — Vanilla Almond Black Tea Tin, 50 Tea Bags, Naturally Caffeinated
4.7★ · 2,625 ratings, as of 2023
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