Bests & Worsts Reviews from Amazon

This book's point of departure is clear and sounds promising -- "you don't know how to listen, don't even know that you're not listening, and it's hurting you" -- but alas Murphy never pushes it much further than that. What is this book's thesis? What is its prescription for remedying the problem? We get bits and pieces, but there is no analytic foundation here, and no methodology to keep it all hanging together. Call it the curse of Malcolm Gladwell: throughout this book, within the space of every page or two, we are introduced to supposed experts and cherry-picked stories that have the patina of science but that are never really tested, and that on the whole fail to cohere. Pad it out with less than convincing and highly unoriginal attacks on social media, and you have a book that fails to live up to its billing.