Bests & Worsts Reviews from Amazon

UPDATE: The madness continues. After I got the second replacement battery, the little plastic piece that keeps the bin from sliding off broke off. Another call to Dyson which resulted in them sending a replacement bin which did not fix the problem. Dyson then said that I have to send the vacuum in for repair. Their process involves going to UPS store with a special number. The idea is that UPS will pack and return to Dyson for a repair. Of course the number did not work at the UPS store. Yet another call to Dyson resulted in the magic number being "reset". UPS was able to accept the return. To recap, in 6 weeks Dyson has sent the wrong battery, and a new bin which did not fix the problem. At least 7 phone calls and my expensive vacuum has now left the building on its way to be repaired. How do I rate with zero stars? I changed my review from two stars to one star because of Dyson’s poor customer service. They made a mistake. That’s human but they compounded the mistake by sending me to the back of the line. My vacuum has now been broken for 4 weeks. I should have just sent the whole thing back. Up until this experience, I was a Dyson supporter. I have 2 V5 and 2 V10 hand held vacuums. s The battery just up and died...and by died, I mean it just quit. Nothing happens when you pull the trigger. I called Dyson waited on hold for 45 mins. and they said I needed a new battery. After three weeks the battery came. (Wrong battery). I called back and told them I received wrong battery. The representative said to send the whole unit back. "Just take to the UPS store and ask them to send to Dyson". No address. No RMA number. I finally asked them to just send the correct battery. They said they would. Time will tell if this will work. For now, I can no longer recommend Dyson. Summary: 1). Battery failed too early. You have to take unit apart to replace battery. 2). Customer service is not staffed appropriately. Long wait times and incorrect information when you finally talk to someone. 3). Customer service is not trained properly. They sent wrong battery. They told me wrong return process. They did not seem terribly interested in helping.