Bests & Worsts Reviews from Amazon

Imagine you purchase this for your enthusiastic artist to open on Xmas morning- as their "big present". Then imagine that the item only works with an online software download. Then imagine the website is crashed. The customer service center is closed. There is no information. All day. Try and try to get it to come up so you can simply USE the thing you spent so much $ on. Nope. No luck. I understand web traffic must be high on Christmas day. But the company SOLD these items in the Christmas season. It's not like they couldn't predict the amount of traffic to expect. They should have put CDs in the box to download the software. Now it's an expensive brick. Totally useless. Very disappointed. Update: Day 2 and website is still nonfunctional. No customer support. Googling the problem reveals this has been a problem since LAST YEAR and yet nothing has been done about it.