Bests & Worsts Reviews from Amazon

I just checked. Like some of the other reviewers stated, the mattress they shipped was NOT the one described. The shipping weight from UPS was 13lb rather than the stated 19lb (or amazon's own estimate of 16lb). It's definitely not "memory" nor dense and it's hard to distinguish it from cheap foam pads that you can get elsewhere for much cheaper. I tried to contact Amazon and that was where it got really bizarre. First the Amazon rep [...] assured me that I got the correct order and the manufacturer may have changed the product. She offered to send a replacement, which I didn't want to waste the time on if it's only going to be the same cheap lighter foam pad. Then she changed her mind and insists what I got must have been a lemon and what Amazon has in stock is definitely the higher quality original topper. I referred her to all the recent reviews and just waneted to make sure that I will not be wasting time squeezing all the memory foam back into the box (To which she succinctly responded "I'm certain you will be able to stuff it back")& ship it off etc in exchange only for the same low quality product. I've never ever experienced this level of customer service from Amazon. My family has various Prime accounts for years. I thought it was only the manufacturer playing the bait & switch but it has become apparent to me that Amazon is well aware of it but unfortunately decided to play into it. A customer service associate later called me back (Chloe M.), while she did apologize, she spent the entire time checking on my order history and then sent me to call the manufacturer instead. Bottom line: Be very careful when ordering this mattress. I got it when it was $50 for Queen size yet I will be returning it. The high reviews were not for the SAME product that you will be receiving as of June 21st, 2012 UPDATE 06-25-2012: I just got the replacement from Amazon and it was the same cheap-instant-bounce-back light foam. See the video for detail and check other recent 1-star reviews as well.