Bests & Worsts Reviews from Amazon

There are not enough negatives in my vocabulary to describe my disappointment with this set of pans. EVERYTHING sticks. I bought them April 2012 and they have never worked properly despite meticulous care. They do cook non stick eggs if you flood the pan with oil and do not allow the food to come in contact with the pans. But what's the point? Food sticks to the waffle like bottom of these pans. I don't know the folks writing positive reviews but question how so many loved these awful pans. I gave one star because they hold food and can be heated. But you may well regret this purchase. Update: 2-19-1013 I was contacted by the company regarding my review. They offered to replace the pans. I was very surprised. It seems they do monitor the reviews. I wonder if we low raters got part of a bad batch of coatings. If they do in fact replace them and they work, I will have to change my review. I have to give them credit for what appears to be real customer service. UPDATE #2 Ok In March the new set arrived as promised. I want to make sure the last small pan didn't crash due to pilot error so i read the instructions for the umpteenth time. The instructions say to "precondition" pans prior to first use. I do a lot of BBQ and grilling and I was pretty sure they didn't meant "season" as I do on the grill grates. i.e. coat with oil and burn it off. . {and No, I do not use the pans on a grill ] But to make sure what "precondition" meant, I emailed the company. They got back to me within a day, as they have in the past. Again, this is serious customer service. Turns out, according to Rachel K at Ozeri in California, it is recommended that you lightly coat the pans with cooking oil and store them like that between meals. Not sure how sanitary that is but I will do as recommended. I now think maybe my expectations were too high for today's eco friendly products. I remember frying eggs with no vegetable oil at all. I thought that was healthy. ECO is latin for "good for the environment but can't possibly work as well because by law we have to take out the stuff that works best" . Ever use an eco-friendly cleanser? 'Nuff said. Apparently gone are the days of true non-stick since the materials used in the old pans may cause cancer in California laboratory attorneys and has been outlawed. But if these pans result in less pollution in some way, i am all for it. So... I give the company 5 stars for customer service, and this review should be considered minimum three stars for that reason alone. However since smart folks read the bad reviews first, I will leave it here for now. I will be back to let you know if i can fry an egg and get most of it out of the pan. Update, April 2013. Well these new ones work work with sufficient oil in the pan. I have not tried to fry anything without oil and do not expect to. Go ahead and buy a set. I must have gotten a bad batch before, but no way to prove that. Fair is fair. This is now a four star rating. Partly because the pans do seem to be fine now, and partly due to the excellent customer service. That's it. I'm done. UPDATE 11-13 I now have a rust color inside the tiny waffle pattern over much of one pan. I have babied this pan, never been ion a dishwasher, always hand washed with gentle detergent and warm water. Food sticks and I have no clue what the stuff I am seeing is. For the life of me i don't understand all the positive ratings No way i would buy another set. I give up.