Bests & Worsts Reviews from Amazon

I remember receiving the cord several months ago and being very pleased with the build quality and design. The cord seemed to be well made and well shielded. However, it was about a month later when the cord started having connectivity problems. I would have to attach it to the phone at just a certain angle before it would connect and charge. It was definitely the cord as the phone had no issues with other cords. I was on my way to write a bad review, when I noticed that the company had commented with support information on each negative review. I called the support number and was pleased to see that a live person answered my call immediately and shipped me a replacement cord, no questions asked. Their customer service is excellent. Also, remember that the cord has a one year warranty. I received a new cord within a few days and I was happy to give this company another go. The second cord worked perfectly for a few months then it, once again, started having the same issue again. It would not connect unless I held it slightly to the right and wrapped my cord around the phone to maintain the cord in that position. This was really annoying after a while and I called customer service again. I was happy to see that their service was just as good as my first time and they have agreed to ship me a replacement without much issue. I am a little frustrated with having two cords fail on me, especially since I don't place a lot of strain on the cords, nor do I bend them or twist them in a way that should damage two cords. Any pressure exerted on the cord is just normal use. So I cut open the head to investigate. I found that the inside was a rigid plastic that encapsulated the wires. This hard capsule does not apply the cord any flexibility and therefore creates a break when the line bends too much. I twisted the wire half-way down the line and I could see the red wire in the head move slightly away from the solder - enough to break the connection. I recommend a change in design that allows a little more flexibility inside the head and a more rigid head. I noticed that the head was too flexible and a turn left or right of the connection head would change the cord's position enough to sever the solder connection. In short: great customer service, great exterior quality, poor inside connection design.