Bests & Worsts Reviews from Amazon

Battery died after a few months. I contacted customer service for help. It took them two weeks to respond to my repeated emails. "I am very sorry about the delay in our response. We have recently lost a number of employees and are working on getting restaffed as we are extremely behind but working our hardest to get caught up". Apparently there is a bad batch of batteries in these units that they are trying (not very hard) to replace. After I finally got a reply I sent back my info. That was a week ago, again I have not gotten any responses. I had let the customer service guy Martin Camacho know this was urgent. I also own two nomad13 solar panels and other G.Z. products and needed them for a trip. You can see how seriously they are trying to help their loyal customers. I'm giving this 1 star because it is broken, and a big warning to anyone who wants to purchase Goal Zero products that the customer service at this time is as broken as the batteries.