Bests & Worsts Reviews from Amazon

So, I'm a long time H&R Block Tax software customer. I've always been happy with the product, and the price - way less than TurboTax or a human. That said, I just battled a frustrating install process and finally figured out the problem. After installing 2013, the first order of business was to download a software update (Federal). The update downloaded, and then failed during update. The software went into this cycle of prompting for an update, failing to install it (would get to about 80% and then roll back), then prompting for an update again. After cycling through this a few times and failing, I uninstalled 2013, re-installed, and proceeded to battle the same issue. After an hour of frustration I thought to myself, I wonder if having H&R Block 2012 on my machine is causing a problem? So, I uninstalled 2012, uninstalled 2013, then re-installed 2013 and voila, problem solved. So, if any of you out there have 2012 installed (or potentially any other version), and you are having install/update problems - I would remove previous versions first! Software conflicts happen, I get it. The reason for the two-star review is because the conflict isn't addressed AT ALL by the 2013 software. The 2013 software should have checked for previous versions during install and prompted for removal. At minimum, a warning or disclaimer should have been provided with the product detailing this as part of the install instructions. At BARE MINIMUM, they would have posted something about this on their online support page. Considering they left me to battle this for an hour before eventually solving the problem on my own, I'm not real thrilled with them to start this year's tax season. This is disappointing because I generally start my taxes with a feeling of happiness, euphoria really - and they took this feeling of joy away from me... Other comments are also correct about the unnecessary up-sell attempt to premium - before they even know if you NEED it. If you need to file a state return be sure to pay the extra $$$ now and buy this version with state included (vs. Deluxe without state) - they charge more to bolt it on within the software.