Bests & Worsts Reviews from Amazon

Pump stopped working after less than a month. The 800 number is useless. The "limited warranty" requires you to take the defective item to an "appropriate Intex Service Center listed in the separate Authorized Service Centers sheet, who will determine the validity of your claim. If the Service Center directs you to return the product, please carefully package the product and send with shipping and insurance prepaid to the Service Center. Upon receipt of the returned product, the Intex Service Center will inspect the item and determine the validity of the claim. If the provisions of this warranty cover the item, the item will be repaired or replaced at no charge." So you may or may not get a replacement. We've had Intex pools before and never had problems like this. If you get a non-defective pool it's a great option. But when you have a problem, you have a major problem. Amazon will replace it or refund me if I drain it, pack it, and ship it, which sounds like a difficult and expensive project. Major disappointment Intex.