Bests & Worsts Reviews from Amazon

To start, I registered for the 3-year warranty and contacted them about a faulty unit and have heard NOTHING for the last several weeks. It was great,,, until it wasn't. The probe now registers as almost 200 degrees F in open air. It was never dropped, or otherwise damaged, so there is no explanation as to why the thermometer reads so high when not inserted into anything. I have used this for smoking meats and home oven use, so no crazy high temps. To make matters worse, you can only plug the wired probe into the small, remote unit (which may be the faulty part here). I could get by with just using the handset, but I can't plug the probe wire into that (big) unit--there's a knock out for a jack, but no jack. Alas, cost-savings. I have included pics and a red rectangle around the jack-knockout on the main unit that should be able to receive a probe in case malfunctions occur on the remote (smaller) unit. The BIGGEST disappointment here, though, is the lack of communication from the vendor (iTronics) after having registered for the 3-year warranty. I have had this about 4 months when it stopped working properly.