Bests & Worsts Reviews from Amazon

Update: customer service contacted me the following Monday and refunded the charge. They indicated they believed it was an error on their part. While they were extremely helpful, they did specifically request that I update my review. I thought I had the following day, but apparently it didn’t save because they have called, e-mailed, and even texted me multiple times since then. I am updating my review to reflect 2 stars, as they did contact me quickly to resolve the issue I had. However I cannot give this product any higher rating because my other complaints remain and honesty all the e-mails and calls made me feel a little harassed. I just got this last night and am very unhappy already. When signing up, I selected the monthly plan - which btw was not the advertised $9.95. I think it was more like $19.99. However when I looked at my paypal receipt it charged me $167.40!! I have no idea what I am being charged for and cannot find the plan selections anywhere now to even see if I made some kind of mistake! I tried contacting customer support immediately, but again their advertising is incorrect - they are not available 24/7 as it says in the product description. Their support hours are actually Mon-Fri until 7 pm EST. Also, I have to manually request for the tracker to update it’s location. And even when I do that there is a delay, I have to request it multiple times before it changes location. It clearly does not automatically update every minute. Extremely disappointed.