Bests & Worsts Reviews from Amazon

The one star is for the delivery process of this cooker. I'd like to rate this cooker, but it was missing some key components. So we're out $399.00 for a cooker we can't use. There isn't a phone number for this company to get a hold of someone personally. I'm frustrated because I wrote the company several times and my spouse has done the same. Nothing. I'm also deeply disappointed because I've had my eye on this thing for over a year and we saved for an opportunity to buy it because it would work well in sunny Florida. When we finally had the funds together to make our purchase we were over the moon excited. We kept tracking the package in anticipation of its arrival. As soon as it arrived we read the manual and even watched the videos on the One Earth website to assemble it properly. It didn't take long to realize that the two pieces that hang the reflector on the bar were both missing. And then some other small pieces. So it sits in our living room in the big box it came in. Unusable. All this should be points to consider if you're thinking about buying this cooker. Especially if you're on a budget like we are and you don't have money to just toss away on something you can't even use. It's under a one year warranty so let's see if they honor it. I'd be happy to update this review when and if we're made whole. I'm sure it works beautifully. But as it stands, we can't even use it. And not hearing from One Earth on this matter doesn't make me feel confident about this purchase or the integrity of this company. ***Update*** I was finally able to get a hold of someone but I really had to work hard to track someone down that could help me with this problem. The phone number on the manual only leads to a recorded message letting you know that no one is available to help at this time. (I dialed that number over & over again and always the same result) And it turned out that all my emails and even my warranty claim were being sent to someone that's not with Solsource anymore (the person that contacted me told me that this problem would be corrected immediately). A warranty is a great thing. But what good is it if you can't even contact someone to make a claim? Finally, I just didn't know what else to do so I clicked on a link for a facebook page from the company's own website for a solar cooking community. In desperation, I just publically poured out our issue & wrote down what was happening to us with our purchase. Someone from the company finally contacted me through this facebook post. The parts were sent to us by overnight mail. This cooker really is amazing though. As soon as the parts arrived, we assembled our cooker to see how fast we could get water to boil. It was quick and we were so impressed with how hot this thing could get so fast! I love a happy ending as much as the next person. However, no customer should ever have to chase down a representative from any company, especially when the product is under warranty and it's pretty expensive. In fact, just this week I ordered a book from the christianbook website and received the wrong book. I called the number on their website, got to speak to a real person, gave the invoice number and the problem was solved. The phone call took a total of about 3-4 minutes. And this was a purchase that was under $50 with no warranty. I spent days trying to find someone from this company to help me. With each passing day, I felt a feeling of dispair setting in that we wouldn't get this problem resolved. What if I hadn't thought to go to that facebook link? With all that said, I still believe in this product and I'm so happy to own one of my own. It does exactly what it's supposed to do. We live in an area that sometimes has severe storms and power goes out for a period of time. This cooker gives you a certain peace of mind in the sense that you feel more prepared for all the "what ifs".I hope this review helps someone else.