Bests & Worsts Reviews from Amazon

We purchased this for Christmas gift last year from Santa. Christmas morning, we set up device according to instructions...and nothing happened. Tried researching troubleshooting tips online on Kano website, nothing worked. No customer service phone number— you’re supposed to leave a message with your email & phone number & they will call you back. Never got a call back (the company is based in UK, so I imagine they don’t want to pay long distance charges), but didn’t even get an email back. Tried two more times over the next several weeks with the same process...left message via online form that included email and phone number. Crickets. That is until this summer, when I received an email notification from Kano that my personal info may have been breached due to a hacker hacking their customer service response form and downloaded the data. Here I am, a year later. Still haven’t gotten any contact from Kano regarding my defective computer, and some hacker has my name, phone number, and email address. It sounds like Kano computer is great when it works. It’s unfortunate that they don’t have a system in place to address or fix defective products. Buyer beware.