Bests & Worsts Reviews from Amazon

I don’t think I’ve ever written a 1-star review in my life, but I felt like I had to warn others. Got this drive yesterday, reformatted it to use with my Mac, worked beautifully for about 4 hours and then it went completely dark. I’m no longer able to see it on my computer (or any computer), although the drive still lights up as if it’s working. We lost several pieces of important data, but the worst part was when I called customer service and they took zero responsibility (western digital, not amazon) for it. They literally told me that I need to get data recovery services on my own, and that they will not pay for any of it, as if their drive failing is my fault. Causing this much of an inconvenience is one thing, but doing absolutely nothing to help is another. I will never buy another WD drive again after today. I’d like to give my money to a company who will do what it takes to make things right, and not shirk off responsibility for their product failing within 24 hours.