Bests & Worsts Reviews from Amazon

When I first rec'd my unit I really liked the looks. In a short time, the base quit working. I sent it back to the vendor (cost me $10 for postage) he repaired it and I was up and running. It ran for a couple of weeks then I had issues with the glass. The seller gave me different things to do to get it operational. I've handled this unit with extreme care and have complied with all the 'what to do if' scenarios. From day one, I put this on a timer and only used it for 1 hr in the morning and 1 hr in the afternoon. I have soaked it in a high grade alcohol, sent pictures to the seller, tried the twist-tie wire unclog procedure, been careful with what I used for oil and with all of this effort, this unit barely diffuses any oil. The seller states these are hand blown and each one varies in the channel that carries the oil. Also, he states on occasion a drop of oil leaks to the base and shuts the motor down. While I appreciate the advice, what I really want is an operating unit. I've spent $119 and the unit has only worked properly for maybe 20 days in 3 months. I have requested a full refund but the seller is not willing to do that. He made some conditional offer if I send it back and if he can resell it, then I can be refunded 70% of the price. Amazon's A-Z Customer Service has not been helpful with getting a refund even tho' they have the many emails I have written trying to get this unit to work. At this point, while the unit looks nice, it has serious design flaws and the seller does not want to back up the product to ensure you have a working unit. I was not prepared for this hassle as I have had a diffuser from a different company for over 15 years and never had to jump thru hoops to get it to run. It would run any oil I wanted, would run as long as I wanted to run it, there were no special cleaning/unclogging routines, and I just basically ignored it and knew it was going to run. I'm going to get a new pump for my old unit and trash this one. I am very disappointed with this experience as I have not rec'd a good product even tho' I spent enough money to have an excellent unit. My closing comment is: buyer beware!! Hopefully someone else can be spared this frustration of spending your money and time and coming up with a unit that needs to be trashed.