Bests & Worsts Reviews from Amazon

Changed it to a 1*. Strong customer service initially for an ongoing issue made some difference. However, I am now on box #3. The first box stopped connecting to wifi after about two months. The second box never connected at all and was deemed defective. Six months later: Once again - we're on box #3 now - the box won't stay connected to the servers and so the 'smart' aspect of the product once again fails to live up to expectations. Really aggravating - and yes, I've worked with their support staff for awhile now. They're not returning emails anymore, even though I've been pretty patient with them through this. They blame my wifi system even though every client on in except theirs works fine. Given what I know now, and what I've read online from others, I think I'd skip this charger given a second chance, and I suggest strongly that you do the same. While I don't "need" the smart/online aspect of the charger - the car has its own timer - I paid for something that I didn't get, namely the ability to use the wifi capability of the charger. Very disappointed in the product and the company.