Bests & Worsts Reviews from Amazon

Amazon delivered my device today and while charging I updated the maps to the 2013 versions (as per the free lifetime maps.) BIG mistake. After charging the device, I went to enter set my "Home" address and found that it wasn't recognising my address (or even street) in the suburb of Boston that I live in - about 30 minutes out of the city. I tried a few streets nearby to no avail, however found others as close as .3 miles away. After spending one hour and 20 minutes on the phone (including hold times) to a sympathetic customer service representative, she discovered that for some reason many of the streets in my suburb were simply showing up as "Boston". Unfortunately for me, Boston is a big place (and according to the "Cities" option on the "Where to" menu - it is 5.5 miles away from my suburb. As you can imagine, finding places by suburb on my GPS will be near impossible, since some addresses show up correctly and some don't. Ideally I would have liked to have restored the original maps until this mapping issue has been sorted out, but was told by your representative that this cannot be done. This leaves me with a fairly useless device. The customer service representative offered to forward my complaint, but said the issue very well may not be fixed. I can't express how disappointed I am with Garmin. I should also add that this device was replacing a Nuvi 265, which worked well until I didn't use it for 6 months while overseas - after which point the battery lasted for about 30 seconds if it wasn't connected to a power source. Six weeks later it died completely, and will no longer power up. It was going to cost me $89 to have the battery replaced by Garmin (as opposed to $125 or so for a new device).