Bests & Worsts Reviews from Amazon

Everything about the cell phone looked good. But when I tried to get a hold of customer service to help me get started {I'm 76 yrs old} It was difficult to find a number for them. They only included a quick start guide, which was vague in the box. The cover they put in the box is plastic and only goes on the back side of the phone. The front is left unprotected. The worst part was that for the TCL 20 SE I purchased their absolutely nobody that makes a protective case for it. I tried Amazon, I Blason and everywhere else on the Internet and could not find one. It turned out to be a nightmare and that is why I returned it. If there was a rating lower than 1 star I would have used it. I really can't rate the next couple of items, Face recognition or Fingerprint reader, or Battery life because I never got the customer support to set it up.