Bests & Worsts Reviews from Amazon

I purchased this thermometer a couple years back and it worked great at first and was everything I was looking for in a thermometer out on the grill. The past 6 months or so it has been acting up. First, it would just turn itself off while taking a reading or would be difficult to turn on (a minor nuisance). Then, the screen started flashing on/off rapidly when trying to use it and would eventually work after pulling the battery and re-inserting a couple of times (a bigger nuisance). Now, the thing almost never works - it's hard to turn on and often won't stay on long enough to use. I have obviously replaced the battery with a fresh one on more than one occasion but this is not the problem because the behavior remains the same. It appears that something is wrong with the unit internally. I emailed customer service and received a reply from Sarah within hours apologizing for the problem and asking to verify my home address for a replacement unit. I did that and thought GREAT...this is awesome!...WRONG. It's been 3 months and nothing. I've sent 2 follow-up emails asking the status, all to go ignored. I don't write negative reviews but I also can't stand liars and false advertising. So, buy at your own risk because if you have a problem, you might not get this company to honor their warranty. Too bad...